These are some quick tips to troubleshoot issues with data in Domino.
Ensure that there is a clear route between Domino and the external data store. Confirm that firewall access rules allow traffic between the Domino deployment and the data store.
In the case of a Domino Nexus hybrid deployment, check that there is a clear route between the Domino control plane and the data plane.
In a Domino Nexus hybrid deployment, different data stores are available on different data planes.
Some features are only available in the Local data plane (hosted in the control plane):
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Model APIs
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Apps
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Datasets
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Starburst-powered data sources
Other types of data sources can be accessed on both the Local and remote data planes, but functionality on remote data planes is in Preview.
EDVs are the primary method for accessing large data sets in Domino Nexus; they have a first-class notion of data locality.
You can access MongoDB directly to examine the data in Domino and clean it up if needed. This is an advanced troubleshooting step and should only be done with guidance from Domino Support.
See this knowledge base article for details about examining datasets in MongoDB:
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Caution
| Be very careful when accessing MongoDB. Modifying the data in MongoDB can have unintended consequences, potentially resulting in data loss or Domino outages. Reach out to Domino Customer Support to verify that your update commands are considered safe to run. |