Contact technical support

You can submit a ticket to the Domino technical support team in the following ways:

  1. Submit a ticket through our ticketing portal at tickets.dominodatalab.com.

  2. Click Help in your Domino application.

  3. Email support@dominodatalab.com.

For critical issues, always submit a ticket through the web form or Help in the Domino application.

Guidelines

  • Provide as much information as you can.

  • Provide steps to reproduce your problem.

  • For issues with a specific Run, include a link to the run and a screenshot of the error.

  • For issues with the CLI, include the contents of domino.log from the folder in which you ran the command.

  • For issues with projects, include a link to the project.

  • For issues with environments, include a link to the environment.